Privacy policy

1. Who we are

Levelplus Co., Ltd. operates Agentic (agenticphuket.com), a Phuket-based property developer and general contractor (“Agentic”, “we”, “us”), and is the data controller for the personal data described in this policy. We offer new development projects, home builds, business builds, value-add renovations, resale properties with checked listings and rental placement (coming soon).

Questions about this policy or your data: info@agenticphuket.com or WhatsApp +66 97 091 2224.

2. What data we collect

When you send a form (enquiry, viewing request, off-market research request): your name, email address and phone/WhatsApp number, and, depending on the form, your property interest, budget, country, preferred location, project, preferred viewing date and time, research goals and your message. The form also records the page you sent it from, how you reached the site (campaign/UTM parameters) and the time of submission.

When you contact us directly by email, phone or WhatsApp: the content of your messages and your contact details.

Analytics (only if you accept): Google Analytics 4 records pages viewed, approximate location (country/city), device and browser type, how you arrived, and interactions such as clicks on WhatsApp, phone or email links and form submissions. These events never include your name, email address, phone number or message. Google Analytics 4 does not log or store full IP addresses.

Hosting data: our host Netlify processes technical request data, such as your IP address and browser information, to deliver the website and protect it from abuse.

3. How we use your data

• To reply to your enquiry, send you property options, prices and quotes, and arrange viewings or meetings.
• To run, maintain and secure the website.
• With your consent, to understand how the website is used and which pages and campaigns bring enquiries.
• To meet legal, tax and accounting obligations.

We do not sell your personal data. We only send you marketing messages if you ask us to, and you can stop them at any time.

4. Legal basis

We process personal data under Thailand’s Personal Data Protection Act (PDPA) and, for visitors from the EU/EEA, the GDPR where it applies. We answer enquiries because you asked us to (steps before a possible contract) and because of our legitimate interest in responding to potential clients. We use analytics only with your consent. Some records are kept because the law requires it.

5. Forms work without analytics consent

You can send any form on this website whether or not you accept analytics cookies. Rejecting cookies has no effect on your enquiry; we receive and answer it in exactly the same way.

6. Who we share data with

• Netlify, Inc. hosts the website, stores form submissions and emails them to our team at info@agenticphuket.com.
• Our email provider, which receives and stores those emails and your messages to us.
• Google (Google Analytics 4), only if you accept analytics cookies.
• WhatsApp (Meta), if you choose to contact us on WhatsApp. WhatsApp’s own privacy policy applies.
• Marquiz, which provides the property quiz on our quiz page, if you use it.
• Map and library providers (OpenStreetMap tile servers and unpkg): pages with maps load map images and code from these servers, which receive your IP address.
• Developers and sellers of a specific project, only when you are interested in that project and agree that we put you in touch.
• Authorities or advisers, where the law requires it or to protect our legal rights.

7. International transfers

Netlify, Google and our other providers may process data outside Thailand, including in the United States. Where this happens, we rely on these providers’ contractual and security safeguards.

8. How long we keep data

We keep enquiry data for as long as we need it to handle your request and any business relationship that follows, and then delete it, unless the law requires us to keep it longer. Analytics data is kept according to our Google Analytics retention setting (at most 14 months).

9. Your rights

You can ask us to access, correct or delete your personal data, to restrict or object to its use, or to receive a copy of it. If you gave consent, you can withdraw it at any time, for analytics using the “Cookie settings” link in the footer. You can also complain to a data protection authority, in Thailand the Personal Data Protection Committee (PDPC). To use your rights, contact info@agenticphuket.com. We may ask you to confirm your identity.

10. Security

We use reasonable technical and organisational measures to protect your data, including encrypted (HTTPS) connections. No transmission over the internet is completely secure, so we cannot guarantee absolute security.

11. Third-party websites

This website links to other websites, such as WhatsApp, Instagram, Google Drive and partner developers. We are not responsible for their content or privacy practices.

12. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with its “last updated” date.